Terms of Service

• Give accurate details when you sign up, and keep them up to date.
• Keep your sign-in details secure. You are responsible for what happens under your account.
• Your account is for you alone. Don't share it.
• If you think someone else has used your account, email us at hello@careerup.online straight away.
• CareerUp is for your own job search, not for recruiting or reselling on behalf of others.

You are responsible for what you upload, including your CV. It must be accurate and must not infringe anyone else's rights.

You must not use CareerUp to:

• break the law or infringe anyone else's rights;
• send false or misleading information to employers;
• send spam;
• try to access parts of the service or other people's accounts that you're not allowed to;
• scrape the service with bots or other automated tools;
• reverse engineer or copy the service;
• pretend to be someone else;
• upload viruses or other malicious code.

If you do, we may suspend or close your account, without notice where the breach is serious.

Many CareerUp features use AI to produce a result: job matches, tailored CVs, cover letters, interview feedback and coaching summaries.

AI output can be wrong or incomplete. Read and check anything CareerUp writes for you before you send it to an employer. You decide what to send, and CareerUp never applies to a job on your behalf.

A match score is our estimate of how well a job fits your CV. It is not a prediction that you will get an interview or an offer.

CareerUp has a free plan and paid plans.

Billing. Paid plans are billed in advance for the period you choose, such as one month, several months or a year. You pay in the currency shown at checkout. Prices exclude VAT, which we add where the law requires.

Cancelling. You can cancel at any time from the Billing page. Your plan stays active until the end of the period you have paid for and then doesn't renew.

Refunds. We don't refund unused time in a billing period, except where the law requires it, including UK consumer law.

Price changes. We may change our prices. We will tell you at least 30 days before a price increase applies to you.

Some plans include coaching sessions with a human coach, and you can also buy sessions separately.

Coaches. Coaches are independent professionals, not CareerUp employees. We review and approve every coach, but the advice is theirs. Coaching is guidance, not a guarantee of any career outcome, and it is not legal, financial, immigration or medical advice.

Allowances. A session allowance included in your plan applies to the period your plan states and doesn't carry over.

Cancelling and rescheduling. You can cancel or reschedule for free up to 24 hours before the session starts, and you get the session back. Within 24 hours, cancelling uses up the session. We show you which rule applies before you confirm.

If your coach cancels or doesn't attend, you always get the session back and we will help you rebook.

If you don't attend a session you booked and didn't cancel, you lose that session.

Transcription. Sessions are transcribed only if you agree when you book. If you don't, the session still goes ahead. Our Privacy Policy explains what we collect and how to switch it off.

Conduct. Sessions are professional conversations. We may cancel a session and suspend access to coaching if a participant is abusive, or records or shares a session without the other person's agreement.

We don't promise that:

• the service will always be available or free of errors;
• an application you make will lead to an interview or a job;
• job matches will be accurate or complete;
• a coaching session will lead to a job, a promotion or any other outcome.

As far as the law allows, we are not liable for indirect or consequential loss, such as lost profits, lost data or lost opportunities.

Our total liability to you for any claim about CareerUp is limited to what you paid us in the 12 months before the claim.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that English law doesn't allow us to limit.

We may update these terms. When we do, we change the date at the top of this page. If a change is significant, we will tell you by email or in the app before it takes effect. If you keep using CareerUp after that, you accept the new terms. If you don't accept them, you can cancel your plan and stop using the service.

For questions about these terms, email us at hello@careerup.online.